Original topic:

Unable to move files.

(Topic created on: 02-09-2022 04:41 PM)
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NagendraC
Active Level 3
Options
Secure Folder
Hi
I am unable to move files into or out of secure folder any files like photo doc or vedios. Is someone there here who is facing same issue in s20fe 5g. If yes please let me know how to solve it.

Thank you
2 Comments
NagendraC
Active Level 3
Secure Folder
Samsung team,
I just updated to January security patch and I noticed still the above issue is not solved please look into this issue.
cs-member13
Expert Level 4
Secure Folder

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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