"Files go missing"

[JatrophaCarcusM525G]

The gallery in secure folder is not working well as it sometimes  doesn't  show my pictures and videos.

Any idea what to do....???

[chndn811]

Before closing secure folder, make sure that files are transferred properly.
Also try to clear cache of secure folder app.

[JatrophaCarcusM525G]

Hmm...going to try....

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support