Original topic:

Secure folder doesn't open after oreo update

(Topic created on: 06-18-2018 05:30 PM)
101 Views
sgenius
Beginner Level 3
Options
Secure Folder
Secure folder, while launching, asks for credentials but it doesn't just open. it again keeps asking for credentials alone despite the credentials being correct. it happends only after oreo update.
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6 Comments
EZEE
Active Level 6
Secure Folder
congratulations. we r not even getting oreo update.
you can get a reset for ur device
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sathishj
Active Level 3
Secure Folder
Updated oreo version pls
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admin_
Expert Level 5
Secure Folder
Thank you for being with Samsung and sharing the concern. We would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports) so that your concern can be resolved soon. Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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sathishj
Active Level 3
Secure Folder
Updated oreo version
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himardiburman
Active Level 6
Secure Folder
good
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sgenius
Beginner Level 3
Secure Folder
Solved: just incase this might help someone.. Click forget password and give a new password after the update. It works