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Beginner Level 3
Secure folder, while launching, asks for credentials but it doesn't just open. it again keeps asking for credentials alone despite the credentials being correct. it happends only after oreo update.
6 Comments
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Active Level 6
congratulations. we r not even getting oreo update.
you can get a reset for ur device
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Active Level 3
Updated oreo version pls
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Expert Level 5
Thank you for being with Samsung and sharing the concern. We would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports) so that your concern can be resolved soon. Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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Active Level 3
Updated oreo version
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Active Level 5
good
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Beginner Level 3
Solved: just incase this might help someone.. Click forget password and give a new password after the update. It works
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