Original topic:

Issue with Secure Folder after Update (Samsung S23)

(Topic created on: 4 weeks ago)
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satuuuu1234
Active Level 3
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Secure Folder
Hello, I am facing an issue with my Samsung S23 after the recent software update. The Secure Folder is not functioning properly. SIM verification inside the Secure Folder is not completing. Additionally, while sharing files, the Secure Folder option (tab) is not visible. Kindly help me resolve this issue at the earliest. Thank you.
2 Comments
cs_member10
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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satuuuu1234
Active Level 3
Secure Folder
When we try to activate phone pay account then we facing this type of issue.1775821097599.jpg
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