Original topic:

Issues regarding secure folder

(Topic created on: 10-14-2025 08:05 PM)
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WarAdapt
Active Level 4
Options
Secure Folder
Yesterday, I updated to one ui 8. Before that I had fingerprint unlock on secure folder. But after the update I have discovered that fingerprint unlock is gone. So I tried to setup fingerprint unlock again but failed. After 20% registratering it saying "couldn't register your fingerprint "
What's the solution?
3 Comments
goodthings
Expert Level 5
Secure Folder
It's a major update reset factory data with backup then try to it's again. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Secure Folder
You're welcome to here.
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cs_member10
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the screenshots for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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