Unable to fetch FASTag Balance via Samsung Wallet

[rƴuk]

Hi Team,

I'm facing an issue with the FASTag service in Samsung Wallet. For the past few days, I've been unable to fetch the latest balance from my FASTag account. The feature was working fine earlier, but now it either doesn't update or fails to retrieve the balance completely.

I've tried basic troubleshooting like clearing the app cache, restarting the device, and checking for updates (no recent update avaliable), but the problem still persists. I'm not sure if this issue is specific to my device (s21 fe) or affecting other users as well.

its shows error...

[AnilKSharma]

Do two things
1. ensure that your FASTag is not blacklisted or by some settings you by mistake you preventing it from being scanned.
2. Make sure your KYC details are up-to-date with your FASTag issuer.

[rƴuk]

thanks for suggestion,
but as I already said its working fine earlier and their is no changes in FASTag setting. Also I tried using my friend's FASTag but issue remain same

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to kindly suggest that you contact the dedicated Samsung Pay(Samsung Wallet) helpline at 18001237729, which operates 24/7. They will be able to provide you with the exact information you need regarding your inquiry.

Warm Regards,
Samsung Customer Support

[Mackjohnson]

I am also facing same issue. Contact many times to customer care but never get any solution

[Amit_dangwal]

I'm also facing the same issue and I contacted to the customer care but they also can't help me

[HusainAttari]

I am also facing same issue

[HusainAttari]

Plz Resolve this issue

[Members_IRRdfx1]

Same problem for me. It's annoying. Thankfully I can recharge to that Fastag through Samsung Wallet,  but just Can't view or Update the balance. Seems to be a software issue.

[anothersamsunguser]

The same issue mentioned by the others, and I think it started at the same time. Not able to view the balance but able to recharge. Mine is HDFC, not sure if it's vendor specific.