Following up on an issue I previously reported regarding the FASTag feature in Samsung Wallet, where the balance consistently fails to update and displays a “try again later” message.
and subsequently contacted customer care, who informed me that it is a technical issue that would be addressed in a future app update. However, it has now been over 2–3 months, and the problem remains unresolved.
Despite following all the recommended troubleshooting steps like clearing the app cache, restarting the device, checking for software and app updates, and confirming that the FASTag itself is active and functioning, the issue still persists on my Samsung device.
This ongoing issue is causing considerable inconvenience, and I would appreciate it if the team could prioritize a resolution or at least provide a clear timeline or alternative workaround.
Looking forward to your prompt and effective support.
We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.
We would like to kindly suggest that you contact the dedicated Samsung Pay helpline at 18001237729, which operates 24/7. They will be able to provide you with the exact information you need regarding your inquiry.
Can you atleast read what is being said. He already contacted samsung cc and they said it is technical issue which will be resolved in future app updates. Its been 2 months since this was said and still no resolution. I am also facing the same issue. Reply sensibly pls..
