Samsung galaxy book 2 laptop

[Gowtham_SRT]

Here I need to shutdown my laptop but it doesn't turning off. When I shutdown it back to lockscreen. What I should do now to shutdown my laptop properly. Also I restarted few times. After restarting also it doesn't turning off.

[unshesh]

Hmmmm what do you mean that it's not shutting down?
What operating system are you using?

If you mean that after shutting down and closing the lid and then reopening the lid starts the laptop then that could just be a feature

[Gowtham_SRT]

I'm using Windows 11. However the lights in keyboard must be turned off when the system turned off. But here it doesn't turning off. It's not a feature. I think there may be some others options. But it's difficult to find that.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.

We would request you to kindly call on the concerned helpline number, the concerned department will definitely resolve all your queries 1800-30-7267864.

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.