Broken Laptop delivered by Samsung shop

[JejuIsland]

Yesterday I bought galaxy book 4 from Samsung shop app directly with priority delivery.

I was delivered same day. 

Now the problem, it was damaged inside the package. Little to no damage on the package, but the laptop is damaged on 1 corner. 

I requested for a replacement, but customer care has raised a repair request and saying the engineer will visit and check first, for replacement. 

Things to note:

I have the full video of unboxing, so I don't understand the role of service center guy.

Service center accepted the request from Samsung, but hasn't assigned engineer till now.

No proper timeline, and I can't take the laptop to nearest store and get replacement. 

The laptop is full metal casing. The picture shows the damage near the hinge, but on other side near screen also there is a dent.

I haven't even turned it on after seeing this damage. Dont want them to say i broke something for the screen.

[Oneui_new]

Do you have the unboxing video?

[JejuIsland]

Yes

[Oneui_new · Accepted solution]

Wait for customer helplines response, show the video to that engineer who will come to see your laptop, If they will not replace the laptop you can go to consumer court with that video.

[JejuIsland]

Yes I plan to do that

[Oneui_new]

If possible, hiddenly from another phone, make a video of that engineer whatever he will say record it.

[Shonzzzz]

https://r2.community.samsung.com/t5/Galaxy-Gallery/Re-portrait/td-p/19363667?src=ShareByUserCMNice post ❤
please like my post 🙏https://r2.community.samsung.com/t5/Galaxy-Gallery/s24-fe/td-p/19464538?src=ShareByUserCM

[JejuIsland]

Not required here.. totally unrelated. You can do this on post related to picture. Dont spam. This post is posted on services related to samsung online store. Your comment about photography can go to relevant channel please

[NOMAĐ]

These shitheads are everywhere in the community.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have checked and found that your case has already been highlighted to our service center team. Your product request is still in progress, and an engineer will shortly contact you with further updates.

Warm Regards,
Samsung Customer Support