Pathetic support

[Amit80]

I'm having issues connecting my new S24 Ultra using Dex to my Lenovo monitor. I raised a ticket over WhatsApp.. someone said they will call me from call center.. I got a call.. post that the guy said to go to service center as my cable is faulty.

I said if cable is faulty then let me know what cable is right and give me specifications.. he said samsung doesn't provide these details and still I need to visit service center for these details..

This is such a pathetic reply. Paying 1.3 lakhs and getting such a support.

[Dev_manus]

Try using different cable

[Amit80]

Definitely that is what I will try to do.. but what kind of cable what Hz .. that is the specification which I asked

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern we want to inform you that your issue is already highlighted kindly wait for some time soon our dedicated person will get in touch with you.

Warm Regards,
Samsung Customer Support

[Amit80]

There was total of 4 calls from support but none of them were to suggest cable specification yet.. such is the knowledge of support...

[DrDhruv1404]

I use a Samsung 45-watt charging cable, and it works great with dex.