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Expert Level 5
There is a bug or an issue with Dex Exit mode....I have both "Smart Switch" & Dex App on my Laptops running on Windows 7 & 10 and I checked this on both the laptops (7&10 Version) with latest updated version of both  apps.....When you use Smart Switch first and then you want to use Dex mode after exiting/Smart Switch App, Dex mode works properly.....
   But when you uses Dex mode first and after Completion of your task on Dex mode, you go through the Exit Dex mode...Dex mode Closes (Exit) and your Phone's Display as well as your Laptops Display returns to Normal mode..And you can do any other task on your Laptop using the apps available on your Laptop, But as soon as you Click on Smart Switch App it keep on asking for "Close Samsung Dex and then restart with Smart Switch PC" and this message will keep on reflecting untill & unless Either you Restart your Laptop...I made Correction to last line (Edit) since written Handset instead of Laptop.... And some Bug or issue is with the Synchronization of Both..

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What is this ???
5 Comments
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Moderator
Moderator

Hey, if you're still facing the issue, then please turn out to the feedback section for help.

 

Kindly follow the steps as below to report an error on the feedback section.

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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Expert Level 5
what is the use of Sending Error reports with Log Data ?? when you People don't have the Solution and the Same old replies...Either You haven't received the Log Data Or Reinstall the App and try it again...These are the Basic things which we first do and Confirm on our level before asking for help in this Forum...I have tried this Prior by Uninstalling and then restarting the Laptop and again installed but issue remains same, So I posted on this Forum...And Can't you People Judge that this much of Knowledge we people have by looking into the Profile & Experience the person having...Same reply for Learners as well as for Old Experience members...Let's stop this.. but for your reference I again initiated same task after receiving this Same old reply and the Result remains same..Hence tell them to fix this bug in next update with PC Version...
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Beginner Level 2

To me this was not an issue before the update made to Windows Smart Switch app May 2020. Now I am also getting this Error message from Smart Switch.  The problem is that Dex is not exiting as far as Windows is concerned even though the Dex windows closes. Dex continues to run as a background task. If you run Task Manager (Ctrl-Alt_Del) and scroll down the Background Processes you will see Samsung Dex listed.  Select it and click End Task and it is then shut down. Smart Switch will now work correctly.

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Expert Level 5
Itna kuch karne ki jarurat hi nahi hai...Laptop ke App notification tray se Samsung Dex ko Close kar dou wo close ho gayega and you can use Smart Switch then... But my question was when we exit from Dex through systematic way by Closing it and it is Closed then it should be closed from Foreground as well as Background like others and Even Smart Switch works in same way after closing it but Dex don't work...
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Beginner Level 2

Try uninstalling samsung dex then run smart switch. After, reinstall samsung dex if you need it again! 😄 (works for me)

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