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Original topic:

TV

(Topic created on: 4/10/21 4:24 PM)
Nickeyvh
Active Level 1
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Still waiting for my tv that came with my phone. And it's almost 6 months😡
9 Comments
AngieV
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Have you tried calling them? Mine was good to go, until they told me there is an issue with my TV Lic and wont be receiving the promotion
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Maps_sam07
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Hi, Nickeyvh apologies for the inconvenience caused, please share the claim reference number so as to follow up.

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Niets123
Active Level 2
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I heard Samsung do not make this TV any more...Claimed one from the ensurence...But we cant get one...Model UA32EH5000R
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Maps_sam07
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Hi, Niets123 kindly be advised that the UA32EH5000R model is discontinued and replaced with Ua32n5000.

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Nickeyvh
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The very last email I received from Samsung was the 7th of December 2020

Screenshot_20210412-191724_Gmail.jpg

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Maps_sam07
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Hi, Nick thank you for getting back to us, kindly share the phone IMEI number so as to check for the TV claim, the screenshot sent is for Buy&Get promotion for further assistance you have to contact the Buy&Get call centre on the following 0876550515.

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Nickeyvh
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My phone's imei no

Screenshot_20210413-111324_Service mode.jpg

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Maps_sam07
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Afternoon, Nick we regret to inform you that the claim had been rejected due to not submitting a TV license.

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Nickeyvh
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So this is how you scam people? I was never asked for it. I can send it now, but then you will most probably say it's to late🤔
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