Redeeming Promotional Items

[NicolaDoubleU]

Any suggestions welcome.  I'm at my wits end here.  Device is registered/verified.  I go onto the "Claim here" section, complete all relevant information and when I submit, I get told the email address is incorrect/error?  I've uninstalled the app, cleared cache etc and now am willing to sell my soul to get this claim through.  Any ideas please? 

[eedgan · Accepted solution]

Hi. I had the same issue. I think you need to register first. Once I had a Samsung account I just scanned my fingerprint and it auto completed some fields including email. I think it's a way to validate your email address. Are you already registered?

[Maps_sam07 · Accepted solution]

Hi  NicolaDoubleU

Please ensure that your are using your Samsung Account email address to register for the claim. 

[NicolaDoubleU]

I've registered as well as logged in with correct e mail address. Still no luck

[Maps_sam07 · Accepted solution]

If issue still persists, please take a screenshot of the error and email it to verify@samsun.com 

Also include your Names Delivery address, Model and serial number, IMEI number and the proof of purchase