Any suggestions welcome. I'm at my wits end here. Device is registered/verified. I go onto the "Claim here" section, complete all relevant information and when I submit, I get told the email address is incorrect/error? I've uninstalled the app, cleared cache etc and now am willing to sell my soul to get this claim through. Any ideas please?
Hi. I had the same issue. I think you need to register first. Once I had a Samsung account I just scanned my fingerprint and it auto completed some fields including email. I think it's a way to validate your email address. Are you already registered?
I'm still waiting for my TV and copies of all call transcripts to lodge a formal complaint for 4 months now. Such an embarrassment and no one in the call centre helps for real. Honestly reflects badly on Samsung South Africa as a whole. False promises, false apologies and repeated bad service. Imagine I bought my TV in the airtime I wasted.
