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05-27-2020 05:31 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve this issue kindl follow the given below steps:
1) Check app cache: Settings >Device care >Storage > Clean now.
For a particular application: Settings > Apps > Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage > Clear Cache.
2) You can also unsubscribe the page by clicking on it you will find over there(you will find the button over there).
3) Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
