WHATSAPP PROBLEM

[mikaelson]

I have recently updated my samsung s22 ultra, the last update was installed on December 12, 2023.

After the system update, I am UNABLE TO RECIVE ANY MESSAGES OR CALLS ON MY WHATSAPP.

Any messages that i send are getting a single tick although i have a good internet conenction. 

Inspite of getting single ticks, my messages and calls are being delivered to the recepient.

But when the sender is sending me any messages or calls, i am not receiving it, the single tick is being shown on the sender's side.

Kindly help me out.

I have been going to through the net and have come across an article on TOI stating that after the system update on s22 ultra, the whatsapp is not receiving messages.

Kindly sort out the problem.

[umesh30]

Have you tried to reinstall ?

[mikaelson]

Yes tried re installing...but didnot help.
Also when i am switching accounts on whatsapp with alternate number, it is working, but with my primary number it isnt.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[pratibhaMithun]

I am using samsung A14 5g . I am not able to download any documents received over whatsapp. I tried reinstalling, reset settings but of no use . I have enough space in my device . Please help it's urgent