Software Issue

[Remond]

Hi, this is Remond. I bought a Samsung S22Ultra from China. I diagnosed my phone here and it notifies me that there is an official software problem in my phone. I noticed that in my phone settings there is no " Battery and device care" option and "SIM card manager" option. Here I attached screenshots of the problem. How can I resolve the issues. Glad to hear your kind suggestions regarding the issues. Thanks.

[cold_vibes1229]

its happened when you buy things from china 😆😆😆😆😆😆😆😆😆😆😆😆😆😆😆

[cold_vibes1229]

dont worry just update your phone with smart switch.

[Remond]

As I am a new user I don't know where I can get smart switch.

[cold_vibes1229]

if you have leptop then go to samsung site where you can find smart swich.

[Remond]

Ok, I got it. Smart switch means sharing between two phones. But what I will take from other phone.please let me clarify if you don't mind.

[cold_vibes1229]

smart swich is not only for phone sharing you can find official freewares to install .

[GalaxyF12user]

What's your model number? Try to flash the firmware

[Remond]

S22 ultra.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support