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Original topic:

Slow Face Unlock

(Topic created on: 01-12-2025 09:55 AM)
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Akash2624
Active Level 2
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Others
Samsung honestly has the slowest face unlock I have ever seen even older one plus phones with worse camera quality unlock quicker than samsung one's and I have tried this On an S22 plus too but no difference it's still slow 
And it only unlocks when there is super good lighting it fails to unlock even if it's get a little dark 
I hope samsung really works on this in the new update
6 Comments
Solution
Wodehouse
Expert Level 5
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The face unlock has improved considerably in one UI 7.0. The overall tactile response is fast smooth. Apps open quick and crisp.
Beta version has almost zero fatal crashes, blackouts and reboots.
One UI 7.0 should address and iron out many irritants of one UI 6.1

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
Akash2624
Active Level 2
Others
Haven't seen anyone post about the face unlock might need to check it out myself I currently don't have any S24 series with me but thanks tho!!
Solution
goodthings
Expert Level 5
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Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also again register your face also clear catche of all apps manually then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
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Your's most welcome to here.
Solution
goodthings
Expert Level 5
Others
If not resolves issue then kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. We are taking your valuable feedback regarding this matter and will take it into consideration for future updates.

● If you are having difficulty unlocking with Face recognition, try the face registration again.

● Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.

● Make sure you are in a well-lit area and the camera lens is clean.

● For best results, make sure your image is not blurry.

● Face recognition is less secure than Pattern, PIN, or Fingerprint.

● Keep in mind your device can be unlocked by someone that looks similar to you (such as a twin)

● If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Biometrics and security. Tap Face recognition and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start.

If the issue still occurs, please visit the service centre for a physical device inspection. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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