Original topic:

Shocked at lack of Service!!!

(Topic created on: 02-17-2021 05:20 PM)
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Paddatjie
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No response received from Samsung since 8 Feb 2021. Numerous phone calls and several emails send regarding promotional vouchers after my S21 perchance. 
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Maps_sam07
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Hi Paddatjie

 

Please elaborate further on your query so we can assist you accordingly. 

 

You can provide a reference number to assist us resolve your query.

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Paddatjie
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Hi, I am responding but my messages get removed?
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samsunguZer
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I can so relate...I am appalled at the bad service. I am waiting from December
PeterPrinsloo
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Same issue here. I am hugely concerned with some of the other complaints as well with people complaining about having purchased over a year ago and no 'gifts' or vouchers received. Up until now I have voiced concern here and via Samsung's chat support, which as been atrocious by the way, but it does appear to be time to escalate. In my view, terms and conditions included, this is bordering enticement during the sales and marketing process without the ability to fulfil.
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