Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue. Please try to reset the product.
R, T, A Series
Press home button on the smart remote control Then from the bottom left of the TV screen choose: Settings>General>Reset
J series
Press the "Menu" button on the smart remote control then choose: Support -> Self Diagnosis -> Reset.
K, M & N series
Press home button on the smart remote control Then from the bottom left of the TV screen choose: Settings -> Support -> Self diagnosis -> Reset
Basic Models
Press the "Menu" button on the remote control then choose : Setup -> Self diagnosis -> Reset
Thank you for writing to us. Warm Regards, Samsung Customer Support.
