Subject: Urgent - Regarding Official Confirmation of Counterfeit Product and Non-Issuance of Job Sheet
Dear Samsung Support Team,
I wish to file a formal complaint regarding my recent experience at your authorized service center. I own a Samsung 256GB EVO Plus MicroSD card which I purchased from Flipkart.
Details of the incident:
When I visited your service center with a technical issue with this card, the technicians there declared it "counterfeit." However, they explicitly refused to provide me with any official job sheet or written report regarding this.
Details of my product:
Model: Samsung 256GB EVO Plus
Serial Number/Code: MMCOR08ACBM-TO
Batch Code: RRL 2406
Manufacture: Made in Taiwan
Packaging Details: Model code MB-MC256SA
My problem:
Since this product was purchased from Flipkart, I require an official written report or job sheet from Samsung confirming that the product is counterfeit in order to obtain a refund or replacement from them. Without written documentation, Flipkart is unable to assist me.
My request to you:
Please verify the authenticity of this card based on the attached pictures.
Please provide me with an official email or job sheet stating the findings of the inspection conducted by your service center (declaring it counterfeit).
I am attaching all the pictures of the card and its packaging with this email.
Dude you have to deal with flipkart directly or the seller. I don't think samsung should be accountable for counterfeit products. Just my opinion.
But here's what you can do: Download samsung magician app from link below on your computer. Install it and insert the sd card to the reader. That's how you should be able to verify the authenticity. Sometimes using little research helps. Don't be lazy.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
