My Samsung Evo Plus Micro SD card Slowly Died. Initially it slowed down writing pics and videos to my phone making me wait, then my phone started hanging and I backed up my data, a day later it stopped being detected, Tried everything that Internet sugeststo troubleshoot my microSD card.
Question- I had not encrypted my SD card and it has been just 2-3 years, I have 10 yrs warranty. How can I get replacement with peace of mind ? how do I know my SD card will not fall into wrong hands if someone gets it working, I understand many will think if it is dead and samsung get these in bulk I need not worry, but what is samsung's policy on handling returned storage devices / memory cards ?
We would like to inform you that your product is indeed covered under warranty. If you choose to proceed with a replacement or repair through a Samsung authorized service center, please note that all information related to your device will be shared after the inspection by our team.
Once you receive details regarding the repair or replacement, you can submit your device to the service center. The device will then be handed over to a dedicated department for further processing. We want to assure you that there is no issue with your data during this process.
However, we always recommend making a data backup before handing over the device, especially if it is in a non-functioning or 'dead' condition. This precaution will ensure the safety of your data, and further confirmation will be provided by the service team.
If you have any more questions or need further assistance, please feel free to reach out.
How does samsung handle defective memory / storage equipment (cards and drives) collected from customers to avoid misuse in case dirve or card is restored by chance ?
