Original topic:

Samsung auto restarting and freezing issue

(Topic created on: 01-06-2022 04:28 PM)
719 Views
Sajid711
Active Level 1
Options
Others
**bleep**,why doesn't Samsung fix auto restart and freezing issue still facing it after update. My phone has automatically restarted 4 times. Please samsung solve this problem😭😭😭😭
6 Comments
Sajid711
Active Level 1
Others
I am from bangladesh how do i replace?
0 Likes
SrajTech
Expert Level 5
Others
Mail them and tell them that you are from Bangladesh and visit service center in your city
0 Likes
Sajid711
Active Level 1
Others
Can you give me the mail address of them?
0 Likes
cs-member13
Expert Level 4
Others

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

0 Likes
Members_dFEk5io
Beginner Level 2
Others

Looks after General sofware update am facing the issue when i went to near by shops they are saying its common problem in samsung . GO and Buy other mobiles.

0 Likes