Freezing and restart problem

[sunithaguntupalli]

My phone is samsung galaxy m31s  from yesterday onwards its freezing and restart again and again please resolve issue as soon as possible

[CrazyBoy28]

I Prefer you to Change Motherboard

Or

Send your Device log

https://r2.community.samsung.com/t5/Galaxy-M/Restarting-Issue-Device-Log/td-p/8902759

And Wait for the next update

Or

Visit Service Centre. Book a Job Sheet. Send a mail to Service head along with the Jobsheet Number.

servicehead.in@samsung.com

[vetrivijayy]

Vibe all app cache
Delete unwanted apps
Clean your storage....

[Chanakya_Reddy]

Update it. It may solve

[PrateekPriyadarshy]

After recent software update?

[sunithaguntupalli]

Yes

[sunithaguntupalli]

Yes

[daisyjoy]

https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31-Phones-restarting-often-after-sep-21-update/...

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function

There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:

Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[Samvrumo]

I'm also having the same problem with the same model.