Original topic:

Samsung M30s charging and heating issue

(Topic created on: 03-27-2020 08:42 PM)
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russellm88
Active Level 1
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Today I found that my samsung m30s is facing heating issue all of a sudden and its getting heated near the back main camera area. Its too high. I am affraid my phone won't blast. Also, at the  same time, phone isn't getting charged as it was before, Its taking more than 3-4mins to charge 1%. I bought it in the month of October. Is it major issue? Please help.

5 Comments
Ařpît
Expert Level 2
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keep it in safe mode for a night..
if the problem continue try factory data reset...
if the it also not work then visit service centre post COVID-19....
TILL THEN STAY HOME STAY SAFE...
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russellm88
Active Level 1
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will try that tonight. thanks
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Debanjan99
Active Level 6
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I'm also facing too much heating issue.. while charging the phone is heating up too much.. battery is draining while using two sim cards and even if I open small games like ludo king I am getting high temperature warning..all these issues started after the march security patch update and the android 10 oneui2. 0 update made things more worse
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Shashwat
Active Level 6
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send error report to samsung because after this update phone is heating, battery drains faster than before, no zoom and flash supported in 48mp (4:3) camera mode
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Samsung_Support4
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

 

1. Turn off Bluetooth, Wi-Fi, mobile hotspot, NFC etc to do that please swipe down on the home screen to open notification panel> Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC etc, to turn off as It increases battery usage time.

 

2. Reduce display brightness level by swiping down on the home screen to open notification panel > Turn on Auto brightness option if available, it increases battery usage time.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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