I transferred some of my photos and videos into samsung secure folder..but when i checked after somedays it doesnt shows. I checked it in recycle bin also and am sure am not deleted. I cant get backup those data from backup and restore also..Its soo frustrating and i need those data back please kindly help me to get rid out of this issue.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
If you have synced your data with your Samsung account then you may retrieve your data. (Go to settings>>Accounts & backup>>Backup & restore>>Restore data)
However, if data has been lost accidentally and you have not taken any backup then there is no way to retrieve your data. For the future we recommend you to take back up in the phone.
Install Smart Switch App from Samsung galaxy Store: Data backup process via 'Smart Switch Mobile App'>Open Smart Switch App >Click on Memory Card Icon >Backup option >Choose the data for Backup >Backup.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
