This is with reference to Complaint No.: “4290538578”, dated 08.09.2019, for Refrigerator cooling problem. Details of the refrigerator is mentioned below for your reference:
Product: Refrigerator
Type: Single Door
Capacity: 192 Ltrs.
Model: RR20N1 2Y2ZS8/2018 DIRECT COOL
Warranty on Compressor: 10 Years
After regular follow up, your technician did not turned up. Finally, after getting frustrated from his behavior, I called customer care again, after which Technician visited on 14.09.2019 but due to power supply cut in our area, he was not able to check the issue. I told him to wait for 15 minutes, but he refused to do so and replied that he will re-visit on 16.09.2019 at around 11 AM.
On your Technician’s commitment, I cancelled all my plan for 16.09.2019 and was waiting for him from morning itself but he did not come. Finally, after wasting my whole day because of your Technician, I called him to confirm about my complaint. I was shocked to hear such an irresponsible answer from such a reputed organisation’s employee that company will not look into my complaint because of his report which he has submitted in the Office. First of all, I would like to request you to please forward me the copy of the report which he has submitted. Secondly, whatsoever is the problem, it is Samsung Company’s refrigerator. And also I am ready to pay for repair. Then how could a company refuse for customer’s work.
I request you to please look into this matter and send Technician as early as possible or I will throw this refrigerator at your showroom and file a FIR against the company. Also I am sending a copy of this mail to consumer court. Also a copy of Invoice is attached with this mail for your reference.
you should have purchased LG company refrigerator because of good quality and and believe me LG company service centre guys deliver the best after sales service experience.
