Internet and network issues

[AniiRathore]

I've been experiencing network and internet issues on my phone following the past two upgrades.

 I tried toggling airplane mode multiple times to fix it, but it didn't work. Restarted the phone too, but the issue remains. In fact, sometimes the network doesn't come back for 10-15 minutes in my both sims after doing the airplane mode trick.

I even reached out to my cellular carrier three times over this, failing to notice it started after your poor updates.

 Even the network and internet of the same SIM company is working fine on other brand phones costing Rs 15 to 20 thousand.

[Bhutha]

Set network mode to LTE/4G

[AniiRathore]

I have a 5G phone and I am using Airtel SIM with 5G
5G is working fine in my area then why should I set the network mode to LTE/4G?

I didn't pay 50k just to use 4G, especially not in 2026
Maine galat to nahi bola kuch!?

[Bhutha]

No, You're right. I observed 5G becomes unstable (calls cannot reach you and mobile data won't work) in closed places like workplace where signal is weaker or 5G is unavailable, your mobile keeps on finding the signal, it won't find and your mobile battery will be draining while it's searching for 5G. In such places I feel 4G works good.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support