User sakuya_bob faced the Green / Pink / White lines issue on Samsung Galaxy S20+ and Note 20 Ultra and had to struggle for 3 to 4 months to get free screen replacement for his devices.
Issue:
First time reached to Samsung sercice centre in Dec 2022 for S20 Plus, at that time they were asking some Rs. 23000 for screen replacement. Started getting lines issue in Note 20 Ultra in Feb 2023 then I wrote several emails that was not helping, when wrote grivence for the 2nd time they called me
and said submit your Samsung phone to store for inspection. Samsung service center ppl kept both phones for almost 3 weeks and after inspection they called me, explained whether they will repair due to dents or provide free of cost replacement
First time reached to Samsung sercice centre in Dec 2022 for S20 Plus, at that time they were asking some Rs. 23000 for screen replacement. Started getting lines issue in Note 20 Ultra in Feb 2023 then I wrote several emails that was not helping, when wrote grivence for the 2nd time they called me
and said submit your Samsung phone to store for inspection. Samsung service center ppl kept both phones for almost 3 weeks and after inspection they called me, explained whether they will repair due to dents or provide free of cost replacement
Solution:
1. Download an app - National consumer helpline app. Link below https://play.google.com/store/apps/details?id=mount.talent.mtcdev02.udaan
2. Write proper grievance, register ur grievance
3. Attach bill and product photo
4. Fill out the registration form
5. Explain the concern when u receive call from them most probably within 3 days
6. Follow what they say, but never pay any money they demand because it’s the company’s fault
7. Keep finding strong points to argue with them bcoz they have best team to ignore ur issue in the smoothest way
8. Never do the mistake of believing on that product in future.
9. Let ur friends and family know about this so that they know truth of the product and they know about these problem, Be a better consumer
1. Download an app - National consumer helpline app. Link below https://play.google.com/store/apps/details?id=mount.talent.mtcdev02.udaan
2. Write proper grievance, register ur grievance
3. Attach bill and product photo
4. Fill out the registration form
5. Explain the concern when u receive call from them most probably within 3 days
6. Follow what they say, but never pay any money they demand because it’s the company’s fault
7. Keep finding strong points to argue with them bcoz they have best team to ignore ur issue in the smoothest way
8. Never do the mistake of believing on that product in future.
9. Let ur friends and family know about this so that they know truth of the product and they know about these problem, Be a better consumer
https://r2.community.samsung.com/t5/Others/They-replaced-screen-of-my-S20-phone-it-was-getting-linin...
https://r2.community.samsung.com/t5/Others/How-to-Get-proper-response-from-companies-for-thier-produ...
https://r2.community.samsung.com/t5/Others/How-to-Get-proper-response-from-companies-for-thier-produ...
Users facing the Green / Pink / White vertical lines issue and Samsung not providing free screen replacement can go via the National consumer app route and get free screen replacement instead of paying in the service center.
Credit: sakuya_bob
Same issue with S21 Ultra
Same issue sm m52 5g
I am also having the same issue and they refused to change the screen free of cost.
Model M52
