When you are releasing any security update or Android Update to your models I.e. Wearable,Smartphone,TV or any devices quality assurance Team please check if any bugs or will it cause any damage to devices.
We would have invested lot of of hard earned money into your products with the trust of value for money but when customers are facing issues bring up policy to replace free of cost as it is your software which is causing defect and not customer who has caused issue.
As per your concern, we are taking your valuable feedback regarding the display issue. We want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. If any issue occurs after the software update then Samsung will provide service according to the Samsung guidelines. It is our best endeavor to provide you with an impeccable product experience at Samsung.
