Gaming Issue

[Tignas]

My device is S10+ never had any problem before the recent update . After the update i cant play Genshin Impact properly. It opens but doesn't  load up , it freezes in loading animation. I dont know where the fault is . Is it in the new update or In the Game. Wherever it is im really sad .  Anybody out there facing problem luke mine?

[A- · Accepted solution]

Try these steps :

A) Bro First Clear Cache Partition of your phone..Always do it after every update .

1. Turn off your phone
2. Press Volume up and power button at the same time .
3. Keep it pressed until samsung logo appears on your phone.
4. Then a list of your options will come on your phone..
Go to Clear Cache Partition option by navigating through volume buttons.
5. After selecting Clear Cache Partition option,then click power button once.
6. Once Cache is cleared you will be taken to first option..Then again click power button to restart the phone.

B) If other built in apps are also lagging then,Restart your device in safe mode once and check your device for the issue.
you can enter safe mode by long pressing On power off menu.

C) If possible do a factory reset.

Bro Always FACTORY RESET your phone after every update .

1. Turn off your phone
2. Press Volume up and power button at the same time .
3. Keep it pressed until samsung logo appears on your phone.
4. Then a list of your options will come on your phone..
Go to FACTORY RESET option by navigating through volume buttons.
5. After selecting Factory Reset option,then click power button once.
6. Once Reset is done you will be taken to first option..Then again click power button to restart the phone.

Don't worry bro,Bugs usually arise after any major update and cause performance issues.
Keep cleaning Cache of that app frequently..like after every 2 or 3 days..this will prevent your phone from lagging issues .

Now, If it helped you with your problem you can accept it as solution by clicking on the 3 dots at my comment. 😊

[Tignas]

i did factory reset but its still the same . Will try other methods you said

[A-]

Bro you did factory reset which means all other methods were included in it.
Trying those other methods won't be helpful I think..
Anyway try those steps. And hope they help you.

[Tignas]

i did the Method B and the game opened in frst try . After the Update i had to open game twice to load and play and sometime even doing that it didnt open . im opening again again and see if its fixed or not 😄 thank you for the help .

[Tignas]

Im really thankful to you 😭. I ran a test like opening and exiting again and again 😂 it opened up smoothly there was zero problem . Method B worked . Thank you very much . You saved me and my game 😄. Thank you!

[A- · Accepted solution]

You can accept it as solution by clicking on the three dots of my comment if it helped you .
Enjoy gaming.

[Abpal]

Check for game optimization service updates in galaxy store.

[Tignas]

okay