Original topic:

Can you help me to resolve the problem on A70

(Topic created on: 05-10-2020 11:50 AM)
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Sreesanth
Beginner Level 2
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Others
Pls help me to resolve the issue on samsung a70.

When I increase the volume key it taking screenshots.. I know that when we press the power button and the volume down key it takes screen shot. 
Also when hearing the music, the volume up key is not working. Last hour my phone accidentally falls in to a water surface. Pls help. 
3 Comments
Kinshuk05
Active Level 8
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There might be some water at the volume up key hence its not responding. Or responding weirdly.
Turn it off and keep it in rice for few hours. Rice can absorb moisture. Try if this helps.
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hedgehog
Expert Level 5
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it might be shorting around the vol up key and causing circuit current to activate screenshot instead of increasing volume
use blow dry or vacuum to blow air and dry the switch keep it idle for drying for some time
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cs_member9
Active Level 7
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand the situation as phone is one of the essential part of our day to day activity.

 

Further as mentioned that your device has fallen in water surface, hence this might be the reason of the issue you are experiencing in your device. We would request you to please visit the nearest service center for physical inspection of the device. However, post physical inspection at service center we will be able to confirm the same

 

Details will be available on link below: https://www.samsung.com/in/support/service-center/

 

We really value your business and Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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