If your Samsung Book Pro 2 360 adapter is not working, here are a few troubleshooting steps you can follow to identify and potentially resolve the issue:
1. Check the Basics
Power Source: Ensure the power outlet is working by plugging in another device.
Connection: Confirm that the adapter is properly connected to both the laptop and the power source.
Adapter Condition: Inspect the adapter and cables for any visible damage or wear.
2. Restart and Reset
Restart Laptop: Sometimes a simple restart can resolve charging issues.
Reset the Adapter: Unplug the adapter from both the laptop and the power outlet, wait for a few minutes, and then plug it back in.
3. Test with Another Adapter
If possible, test your laptop with another compatible adapter to determine if the issue is with the adapter or the laptop.
4. Check for Firmware or Driver Updates
Update Drivers: Go to the Samsung website or use Samsung Update to check for any available firmware or driver updates that might resolve the issue.
5. Battery and Power Settings
Battery Health: Check the battery health status in the BIOS or through Samsung Settings software.
Power Settings: Ensure your laptop's power settings are not preventing it from charging. Go to Control Panel > Power Options and check your settings.
6. Try a Different Power Mode
Plug your laptop into a different power mode (e.g., try a different outlet or use a power strip with surge protection).
7. Inspect the Laptop's Charging Port
Ensure the charging port on your laptop is clean and free from debris. Use compressed air to gently clean it if necessary.
8. Use the Correct Adapter
Make sure you are using the original Samsung adapter that came with your laptop or a compatible one recommended by Samsung.
9. Perform a Hard Reset
Shut down your laptop, disconnect the adapter, and remove any external devices. Hold the power button for about 15 seconds, then reconnect the adapter and power on the laptop.
10. Contact Samsung Support
If none of the above steps work, it might be a hardware issue. Contact Samsung support or visit an authorized service center for further assistance.
Additional Notes
Warranty: If your laptop is still under warranty, avoid opening the device or attempting repairs yourself as it may void the warranty.
By following these steps, you should be able to identify whether the issue lies with the adapter, the power source, or the laptop itself. If the problem persists, professional assistance from Samsung support is recommended.
