About send update in j7 max

[GauravAyodhyi]

Dear sir/mam i know a smart company always stand with their customers 

I request u to send us new update for Samsung Galaxy j7 max 

Bcz we are unable to see video sound and videos are mis matching i request u to send us updates 

Specially about video operation and vision 

Thx a lot

[Edwin7878]

Bro it's a 2017 model and I think the updates that samsung promised to give this device Is finished ...

What's the issue is this any app specific problem..

Just use vlc player and check any problem on any videos...

Go to safe mode bro ...

As it is a 2017 model it's good to take all ur data backuped and factory reset it once..

[_HK02_]

Bro we know a company helps us but it can't do anything because there is a certain amount of time till we can get software updates.

[sayan1000]

Samsung is a worst brand because they are not send pie update in our device. Please give timely security patch update.it is my request to Samsung

[CS_member7]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.  

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.
  
Warm Regards,
Samsung Customer Support