Original topic:

Battery Auto Draining Problem

(Topic created on: 11-06-2023 10:20 AM)
569 Views
D_Datta
Active Level 1
Options
Kolkata
I have bought S21 FE (Exynos Version) mobile since 2 months. One thing I have noticed since the purchase is that the battery is draining automatically. It was at a moderate level then. Then it was seen that 10-12% battery was drained throughout the night (8 hours). But now it's not tolerable anymore, now it drains 40-45% charge at night (8 hours). Which is very unstable for me and also very painful. I contacted customer care and followed their instructions. Same result even with safe mode on. I can't solve it at all. Not getting any satisfactory solution from Samsung either. Is there anyone who can provide a solution to this problem? Or is there anyone who has faced such problem? If so, how did you solve it?
17 Comments
Kolkata
Is your issue resolved?
0 Likes
Devv_007
Expert Level 5
Kolkata
40- 45% looks unusual overnight drain,check your battery health.Also put it in safe mode at night and check if its still draining.
D_Datta
Active Level 1
Kolkata
Yes still draining.
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Sivadgokul
Active Level 6
Kolkata
Factory data reset your mobile....and then use modes and routines options for battery saving like save battery at night routine is there to save your battery drain at night...iam also using samsung galaxy s21 fe exynos version...in my mobile it's only max upto 3 to 4% only at night...iam using save battery at night routine also i customize according to my preference...turn off always on display or use tap to show for 10 seconds that is better...


Use modes and routines feature....
D_Datta
Active Level 1
Kolkata
Okay
D_Datta
Active Level 1
Kolkata
No active apps detectionScreenshot_20231106_104210_Battery Tracker.jpgScreenshot_20231106_103700_Device care.jpg
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cs_member10
Moderator
Moderator
Options
Kolkata

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

D_Datta
Active Level 1
Kolkata
I already sent it 15 days ago. But did not give me any response.