Original topic:

Is it true that fold4 bought in US cannot be repaired in Nepal or India?

(Topic created on: 08-24-2023 05:28 PM)
223 Views
wildGamer
Beginner Level 4
Options
Galaxy Z
My Fold4 display is not folded fully. I don't know the issue is with the display or the hinge. As I bought my device in US but currently living in Nepal, repair center of Nepal says that parts to repair do not match between Nepal/India and US. Is it right that the parts vary so much that you cannot repair the same phone bought in US in Nepal or India?
4 Comments
Galaxy Z
Yep. The model number of phones manufactured in US is different from that of India. Even the part might match physically, Indian service centre wont be able to match the model number for which the part is procurred.
wildGamer
Beginner Level 4
Galaxy Z
That means, I have to take the phone back to US to repair?
☹️🤦
0 Likes
Galaxy Z
Yes. Or you can get the parts from a trusted source and get it repaired in a local mobile repair shop
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy Z

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you.

We would like to inform you that the products manufactured in different countries may vary in features, specifications, designs, and warranty guidelines.

So, we would recommend you to get connected with the Samsung customer support team of the respective country you have bought your product from, with the below-mentioned details for better and prompt assistance.

1) Product Details.
2) Serial Number.
3) Contact Number.
4) Complete Address.
5) Issue.

Here are the details: https://www.samsung.com/p

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

0 Likes