Original topic:

Fold 4 camra issues after update of UI 5

(Topic created on: 12-11-2022 07:30 PM)
531 Views
DrRishabhkr
Active Level 2
Options
Galaxy Z
Just noticed this fault on the main camera of my Z Fold 4, only happens on 1x zoom to 3X zoom. It looks like a spec of dust on the lens but not sure, it's definitely a hardware fault as restarting doesn't resolve the issue. Just wondering if anyone else has this problem. Very disappointing given how expensive this phone is! 
Very disappointed by purchase 

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9 Comments
DrRishabhkr
Active Level 2
Galaxy Z
👆20221211_191937_1000058761_1670766579.jpg
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vivek1989
Expert Level 5
Galaxy Z
Fold 4 soon will get december security patch in india
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Galaxy Z
Better get it checked at your nearest service center
Sanjay3San
Active Level 5
Galaxy Z
This one ui 5 came with lots of problems
Fayaz5555
Active Level 3
Galaxy Z
Yes look like technical glitch, they definetely need to check their camera update, too much noise on many photos
RuturajDoiphode
Beginner Level 3
Galaxy Z
Same happening for my S21 Ultra as well. Have you got any solution ?
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DrRishabhkr
Active Level 2
Galaxy Z
Till not ,waiting for security update
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DrRishabhkr
Active Level 2
Galaxy Z
Thinking of switching to iphone
cs_member8
Moderator
Moderator
Options
Galaxy Z

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.

Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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