Camera Issues

[Abhishek6450]

Camera IssuesI am using the Galaxy Fold 7 and facing camera problems after the recent software update. Sometimes, pictures taken are blurry, and the overall video quality is much lower than expected—especially when compared to other smartphones in the ₹70,000 range, which often exceed mine in clarity and performance. The issue affects both still photos and video recording. Please suggest how this problem can be resolved or if there are recommended settings, updates, or fixes to restore camera quality.

[100nuRathee]

Try Reset camera setting and also try clear data from application manager in settings of your phone.

[Abhishek6450]

Done with reseting the settings of camera still facing issue . Might be bug from the update. Thanks .

[100nuRathee]

U should try ..go to settings>apps>camera>storage>then clear data

[Abhishek6450]

Will it delete my photos and other media ????

[100nuRathee · Accepted solution]

No..nothing will delete

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check physical condition of your camera lens.

● Kindly clean the camera lens by microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support