Data switching and backup calling not working on Fold 6

[kronk]

I replaced my Fold 5 to Fold 6

before I replaced it works properly like this picture

after the phone replace, its seems not working

everything set the same like before, also VoWiFi is working on both cards

only one thing is changed, on Fold 5 I have on physical SIM and one eSIM, now I have both eSIM's
pls help me, what I'm did wrong, or...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that as we have checked on the given screenshots you have already enable all the settings for Data switching and backup calling on your device. If still facing issue, kindly perform the following steps to resolve your issue.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

Reset settings- Path: Settings>General Management>Reset>Reset settings.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[kronk]

Hello Team,

I tried everything, sadly nothing helped.

Tried the sim card every possibilities, 2 physical, 1 physical, one esim, and 2 esim, and for only the last option, not working, however, the switch is active, I can turn it on and off.

I already reported the problem on the members application.

Pls suggest actions as well.

Best regards,

Akos