Internet not working during call

[JoyAnkur]

I'm encountering an issue with my Samsung Galaxy Z Flip 5 where the internet connection consistently disconnects whenever I receive or make a call using my Airtel SIM with 5G connectivity. I've attempted troubleshooting by switching between 5G, 4G, and even 3G networks, as well as toggling Wi-Fi calling settings, but the problem persists.I've searched extensively in the settings for any options related to maintaining internet connectivity during calls, such as volte or internet settings, but couldn't find anything relevant.

Also checked with Airtel customer care, they are saying issue is not from their side. 

Could someone please advise on how to resolve this issue? Any insights or solutions would be greatly appreciated.

Thank you in advance for your assistance.

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Oneui_new]

Turn on Vo5G. In jio 5G we are not facing this issue. This is issue from airtel's side.

[indiantrueindian]

Its an issue from their side only

1. Airtel doesn't allow 4g only or lte only option just like jio gives
2. Vonr ( just like volte for 4g vonr is for 5g ) is rolled out on very limited or doesn't rolled out ( as i didn't experienced but may be launched somewhere)

So sorry to say but you will not be able to use 5g internet while you are on call.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Check Settings
If mobile internet is not working during call, then check settings 'Use internet during call'
Please follow the below steps to enable 'Use internet during call'
Go to 'Settings'>>Tap on Mobile Networks>>Tap on Use internet during call>>Tap to Enable it, if disabled.

Check Mobile Network
Please follow the steps: Go to Settings>>Tap on Connections>>Tap on Mobile networks>>Tap on Network mode>>Select 5G/LTE/3G/2G (auto connect) or LTE/3G/2G (auto connect) or 3G/2G (auto connect)

Check Network Operator
Please follow the steps: Go to Settings>>Tap on Connections>>Tap on Mobile networks>>Tap on Network operators>>Tap on Select automatically

Check Data Roaming
Please follow the steps: Go to Settings>>Tap on Connections>>Tap on Mobile networks>>Tap on Data roaming to enable it, if disabled.

Reset network settings
Please follow the steps: Go to Settings>>Tap on General management>>Tap on Reset>>Tap on Reset network settings>>Tap on Reset settings>>Unlock your screen (If you have previously set)>>Tap on Reset.
This will reset all network settings, including those for:
Wi-Fi
Mobile data
Bluetooth

Check another network operator SIM
If issue has not been resolved, then get in touch with network operator and try to check with another network operator SIM.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[CJ26]

The reset network settings worked for me.

[openroadfulltank]

Is this fixed now? I'm also facing the same problem on my S24 Ultra. Airtel is my primary SIM for both voice and Data. I had a OnePlus before and never had any problem with mobile data during calls. But ever since I started using S24 Ultra, Truecaller is basically useless cuz data switches off whenever I get a call. I cant send or receive WhatsApp messages during a call. I'm always anxious while making UPI payments cuz if I get a call while making a payment, the transaction may fail. I've put the Airtel SIM in Sim1 slot and then moved it to Sim2 and now have e-SIM. I upgraded the software from OneUI 6.1.1 to OneUI 7 (Was really hoping it would fix the problem but it dint).

I need help on this