Unable to backup

[Delhi_se_hu_BC]

Hey guy's can you please help for this i was try to backup through smart switch but it's shows this pop even I'm on wifi but still not works.

Please suggest me.

[Mr_Aniket]

You need to use mobile data or Wi-Fi for backup restore on Samsung cloud.It doesn't take backup etc when connected to mobile Hotspot because of security reasons 😊
Kindly accept it as a solution by clicking on three dots in my comment if you find it helpful 😊

[Delhi_se_hu_BC]

Bro i also understand english and the same line you put which shows in pop up i want the solution I'm using my home wifi that time!

[Delhi_se_hu_BC]

If you give me a solution so I'll definitely mark as a solution.

[Mr_Aniket]

Just simple bro clear data of samsung cloud app and restart and try bro

[Delhi_se_hu_BC]

Already done anything else except this?

[Mr_Aniket]

😮you did everything bro 😮
Now only factory reset is last option but I don't think factory reset would be good choice.
You can use Google drive for backup instead bro
Even j use Google drive for backup in my S25U. In my opinion Samsung cloud is not so much good.

[Delhi_se_hu_BC]

I wan to factory reset that's why i tried to backup. Google backup only backup the apps not your files and all things.

[Delhi_se_hu_BC]

Bro I'm talking about your phone storage data like photos ,songs and videos files any other thing. Google not works on internal storage.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern to using the below link.

Link: https://www.samsung.com/in/support/apps-services/methods-to-back-up-and-restore-data-to-galaxy-devic...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support