samsung s21 fe Exynos battery drain & overheat problem

[bhaumik24]

 I am using Samsung S21 fe Exynos variant since last 2 years

The phone is very good but the battery backup of this phone gives only around 3 hours of screen on time. Also the problem of over hit is very high

[ABHPL]

Same issue

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue by using the given link.

1. Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

2. Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

3. Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

4. You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[bhaumik24]

I have tried all this. It did not work, I showed it to the service centre also, they told me that since your phone is a flagship phone, hence you will get only this much battery backup.There is no problem with your phone and the battery is also good. In the case of overheating, he said that the outside atmosphere is hot, so your phone will definitely get hot

[bhaumik24]

I have another phone from another company, although it has a 4000mAh battery. But it has 1.5 to 2 times more battery backup and screen on time than this.

[bhaumik24]

I use Samsung S21 fe on 4G network but I don't see any difference. It gets drained very quickly in 5G. And the phone also gets heated very quickly.By the way, I neither play any games on this phone nor do I do any heavy task. I just told you that the other phone I have is Redmi K20 pro. It has only 4000 mAh battery. S21 fe is my first Samsung phone and I am very upset with it. I was planning to switch to S24 Ultra from this, but I heard from somewhere that that phone also heats up. So I am thinking of changing the plan.However, a few days ago I bought a new Samsung S9 tablet. I have not seen any problem with it and it is working perfectly.It just gets slightly hot normally, you can't even realise that it has become hot.And I am also satisfied with the battery backup. But the S21 FE has made me extremely sad

[anmol9]

Same. This happened after the last software update. Battery backup is around 3 hours and even in locked it consumes so battery. New update made me sell this phone.