s21Fe Display Line issue

[Members_UBXwPiz]

Hey @samsung #Admin I'm glad to see your downfall just like you smack your fingers after your customer experience downfall.

Nice Strategy to feed your loyal customer with fancy but faulty display and if they survive then give them a non Rnd Software to cause display line issue so they are bound to buy a new from you . Ha Ha nice try but I'm going for our desi tech bro. And I will make sure none from my country prefer this brand #Samsung as you dump your non sellable products here . Hope you get doomed one day as you refuse to serve your customer in name of assurance 3year update, patch and what not but negligence. 

My S21 FE after 2year usage got white line issue with no physical or water damage but service center guys refused to repair "free of cost " and asking to pay Rs. 20k while the display cost only 12k so you guys also have started a scam business here as well. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally. Furthermore, our development teams continuously work on enhancing our products through regular software updates.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[ram_ram]

Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try

[s21fe_]

Hi, have you recently updated to One UI 7?