Original topic:

Camera issue with S25 Ultra

(Topic created on: 05-10-2025 01:26 PM)
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MGogoi
Active Level 5
Options
Galaxy S



Off late I am facing the issue of camera jitters on my S25U when I go for a macro shot. Initially i thought it is because the phone needs a software update. But no after the update i now a days see that it is happening frequently. 

If I restart also i face the same issue at times. 

@samsung #samsungindia#Samsunggalaxy #samsungS25U #S25U

Screen recording from S25U.
Screen recording attached.





8 Comments
joy69s21
Active Level 5
Galaxy S
Upai nai bro sob phoneor a hoise update dia pisot
MGogoi
Active Level 5
Galaxy S
Moi 16 pro max u use koru kintu tat etiya loike eku issue puwa nai. Till today I tried 5 times yo switch back to android. Kintu ki koba.....😂
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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MGogoi
Active Level 5
Galaxy S
Shared the logs as advised. Attached screen recordingsjCzpgq4ufD.jpg
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MGogoi
Active Level 5
Galaxy S
Hey #samsung , when I am going to get the fix for my camera issue?
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MGogoi
Active Level 5
Galaxy S
@samsung #samsunggalaxy @customercare When can I expect a fix???
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