problem with the rugged gadget case stand

[rider123]

I recently bought a Samsung Rugged Gadget Case for my Samsung S23 Ultra, but within 3 months, the stand developed an issue (it became very loose, unlike when I first bought it). 😤

I spoke to customer care, but the executive seemed clueless. 😒 The case is quite expensive compared to other brands, yet it's the one that's given me trouble. 💸

Samsung, I need a proper fix for this. I expect better support from your side. 🆘 #SamsungSupport #GadgetFail

[am100]

3 or 6 month warranty is der on accessories i guess

[rider123]

I reached out to the customer service rep, but they have no knowledge about it. Can you please clarify the warranty period? 🤔 #CustomerService #WarrantyInquiry

[am100]

Check the official samsung site and check product page. There should be mentioned abt it.

[rider123]

I had a conversation with customer support. They informed me that the product has a 6-month warranty. However, I have a question. Will the issue I am facing be covered under this warranty?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[rider123]

I have a question. Will the issue I am facing be covered under this warranty?

[Rohitcool]

Why not, its loose, that is not suppose to happen in a expensive piece of tech!