Original topic:

S24 ultra new issues

(Topic created on: 04-15-2024 09:52 PM)
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kumik
Active Level 7
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Galaxy S
 Yes am again reporting the new issue.. my wife took video of my baby now.. she shared to me in quick share (nearby share). After receiving it's not showing in my gallery. I checked a complete gallery and videos too.. no video is there.. I went to my files and there the videos are showing.. I checked the details. It's sitting in /downloads/quickshare. But it's not coming to gallery. I manually moved to internal storage.. now it's showing in gallery. Is this the new feature samsung? Any suggestions guys? 
3 Comments
sarhihih
Active Level 3
Galaxy S
This is one of the new quick share shenanigans. Nearby share was 10x better.
Galaxy S
02235
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cs-member11
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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