kasoul1999
Active Level 5
Options
Galaxy S
I have noticed a bug after installing the one ui 3 on my s10.
When i open whatsapp and select randomly any pictures to share or post and when i tried to highlight some things then my highlighted area is different positions.
Look at this video
I touched bottom corner to highlight but highlighting is oj the upper portion. 
Samsung fix this problem. 

1 Solution


Accepted Solutions
Solution
Ehsank
Options
Galaxy S
try these steps and then observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

View solution in context

7 Comments
Solution
Ehsank
Options
Galaxy S
try these steps and then observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

View solution in context

kasoul1999
Active Level 5
Options
Galaxy S
ok
Ehsank
Options
Galaxy S
do these and if possible give me feedback🙂
kasoul1999
Active Level 5
Options
Galaxy S
not working same issue
Ehsank
Options
Galaxy S
then do one thing more Reboot in a safemode and lets see

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Screenshot_20200815-223913_Samsung Members_59464.jpg

Screenshot_20200815-223930_Samsung Members_59466.jpg

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kasoul1999
Active Level 5
Options
Galaxy S
ok
Ehsank
Options
Galaxy S
👍👍😊
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