line on the screen after update

[HarishLalwani0]

Hey Samsung Community, 

I recently encountered a frustrating issue with my Galaxy S21 FE after the latest update. Immediately after updating, a line appeared on my screen. I took the phone to the service center, and they told me they would only fix the screen if the device was less than 3 years old. Since mine is just past that, they refused to repair it under the replacement program. 

What makes this even more frustrating is that we have four Samsung phones in our family, and this is the third one to develop this exact same green line issue. After checking online, I’ve seen many other users facing the same problem, which clearly points to a software or hardware defect, not user mishandling. Yet my S21 FE is apparently not covered under Samsung’s current screen replacement policy.

 I’ve been a loyal Samsung customer and trusted the brand for its quality and service. As a “flagship” device owner, I expected better support when the fault is clearly not mine. Asking customers to pay a large amount for a defect caused by an update is simply unfair. I really hope Samsung will address this problem and extend the screen replacement program to cover the Galaxy S21 FE as well. 

If there isn’t a resolution soon, this might sadly be the end of my trust in Samsung.

 — Harish

[Mani4]

Visit Samsung Service Centre, if the device is less than 3 years old, they will replace it free as a policy.

[Gauravxmen]

Bhai koi scratch or dent nahi hona chaiye phn pe bade hrami h scamsung wale

[HarishLalwani0]

This is fine condition

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[BiRdMaN]

Stay away from ScAMSUNG

[Roosh]

Samsung will given free replacement to 30 September.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranrty product.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[Gkp96]

My device is also 3 yrs old, they denide me for screen replacement program as per policy, still i want to change display i ask for discounts on parts but it is also not possible, my phone is running good and display lines are increasing with each security pach update as well.