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3 weeks ago in
Galaxy SAll of a sudden, my phone just went into boot loop for hours and sometimes it turns on only to crash after a couple of minutes. I read in the community plus various other places that this issue started after the One UI 6.1 update. My phone is out of warranty and the price for replacing the motherboard is pretty expensive. With so many people facing the same issue, why hasn't samsung still taken up any responsibility for this. S22 ultra being their flagship phone and only few years old this is unacceptable. Service center said that samsung is addressing the green line issue due to the same UI 6.1 update by giving free screen replacements but seems to have taken no responsibility for the motherboard issue caused due to their update. My phone is not even 2 years old and spending so much money to buy their flagship phone only to be able to use it for couple of years is simply disappointing. What can one do to escalate this issue high to bring it to notice and for them to acknowledge and help us out with it?
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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We appreciate your feedback and would like to assure you that at Samsung, we strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
As you have already connected with our service team, we hope they have been able to assist you after inspecting your device. According to Samsung policies, repair charges may apply. We highly recommend that you continue to coordinate with our service team for any further assistance, as they will ensure you receive original parts at a genuine cost along with a service invoice.
Warm Regards,
Samsung Customer Support
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3 weeks ago in
Galaxy Sit wasn't helpful. This problem is not only faced by me but plenty of other people too after the One UI 6.1 update. It seems to be a global issue. The price for replacing the motherboard is way too high for something which is not even my fault, but the fault of the update rolled out by Samsung. How do I escalate this to higher authorities?
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2 weeks ago in
Galaxy S- Mark as New
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2 weeks ago in
Galaxy SProvided solution is useless, i reached out to service center 3 times then too i didnt got the solution.
I’m writing to share my frustration with the recent One UI 6.1 update on my Galaxy S22 Plus. Since updating, my phone frequently freezes, lags, and restarts on its own, making it difficult to use. As a loyal Samsung customer, I expected better quality control, especially for such a crucial update on a flagship device.
I urge you to investigate these issues and release a stable fix soon to restore performance.
Thank you for your attention.
https://r2.community.samsung.com/t5/Galaxy-S/S22-plus-is-unusable-after-6-1-update/td-p/17479704?src...
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a week ago in
Galaxy S